Shipping Policy – Terms & Conditions

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website www.electio.in . By placing an order on our website, you acknowledge and agree to the terms stated below.

1. General Shipping Terms

1.1 All orders placed through the Platform are subject to product availability, customer information verification, and payment confirmation.

1.2 We reserve the right to cancel or refuse any order if inaccurate information is provided, including but not limited to address, contact details, or payment discrepancies.

1.3 Shipping timelines mentioned on the website or provided by customer support are estimates only. They do not constitute a guaranteed timeline.

1.4 Orders once confirmed cannot be combined with another order for the purpose of shipping. Each order will be dispatched as a separate shipment unless otherwise stated.

1.5 Orders placed on weekends or public holidays will be processed on the next working day.

 

2. Order Processing Time

2.1 Standard order processing time is 1–3 business days, excluding weekends, national holidays, or unforeseen internal delays.

2.2 In case of bulk orders, customized items, pre-orders, or made-to-order products, the processing time may extend beyond the standard timeline.

2.3 If there is a significant delay in processing, customers will be notified via email or phone using the contact details provided during checkout.

2.4 We are not responsible for delays caused by the customer, such as incomplete address, delayed payment verification, or contact unavailability.

 

3. Shipping Methods & Delivery Time

3.1 Shipments are executed through trusted courier partners, logistics companies, or third-party delivery agents.
3.2 Estimated delivery timeframes:

• Local Delivery (within same city): 1–3 business days
• Domestic Delivery (within country): 3–7 business days
• International Delivery: 7–21 business days (subject to customs clearance)

3.3 Delivery schedules may be extended due to weather conditions, courier network issues, operational delays, natural disasters, or government regulations.

3.4 Once the product is handed over to the courier, the shipping process is governed by their policies.

3.5 In remote or non-serviceable locations, delivery may take longer or may not be possible. If a location is non-serviceable, we reserve the right to cancel the order and process a refund.

 

4. Shipping Charges

5. Order Tracking

5.1 Once an order is shipped, the customer will receive a tracking number via SMS, WhatsApp, or email.

5.2 Tracking information may take up to 24 hours to reflect on the courier partner’s website.

5.3 Tracking updates are controlled solely by the courier company; we do not take responsibility for lack of live updates or inaccurate tracking due to technical issues.

 

6. Shipping Restrictions

6.1 Certain products (e.g., liquids, batteries, fragile items) may not be eligible for shipping to some locations.

6.2 If your pin code or address falls under a restricted or non-serviceable area, we reserve the right to cancel the order.

6.3 Orders may be withheld or rejected if shipping is restricted due to legal, safety, or compliance guidelines.

 

7. Failed Delivery Attempts

7.1 If the courier partner makes delivery attempts and the customer is unavailable, the shipment may be returned to us.

7.2 If the customer provides an incorrect, incomplete, or unserviceable address, the order may be returned or cancelled.

7.3 In such cases, re-shipping charges will apply.

7.4 Customers must track shipment status and contact the courier proactively if delivery is delayed due to customer-side reasons.

 

8. Damaged, Defective, or Missing Items

8.1 Customers must inspect the package at the time of delivery.

8.2 If an item is found damaged, defective, or missing, the customer must notify us within 24–48 hours of delivery.

8.3 An unboxing video from start to end is mandatory to claim any damage or missing product.

8.4 Based on the evidence, we will evaluate and either:

• Replace the damaged product
• Send missing components

Provide a refund as per our refund policy
8.5 Claims without valid proof (video/photos) may not be accepted.

9. Lost or Delayed Packages

9.1 If the shipment is lost in transit, we will initiate an investigation with the courier partner.

9.2 A refund or replacement will be issued only after the courier confirms the loss officially.

9.3 In case of extreme delays, customers must cooperate with courier investigation procedures.

10. Address Accuracy

10.1 It is the customer’s responsibility to provide accurate and complete address details, including house number, street, landmark, pin code, and contact information.

10.2 We are not responsible for delays, lost packages, or return-to-origin (RTO) due to:

• Incorrect or incomplete address
• Wrong pin code
• Invalid contact number

11. Change of Shipping Address

11.1 Any request to modify the shipping address must be made before the order is shipped.

11.2 Once the order is dispatched, no changes can be made.

11.3 If a wrong address is provided and the order is delivered elsewhere, the company is not liable for replacement or refund.

12. Force Majeure

12.1 We are not liable for delays or non-delivery caused by events beyond our control, including but not limited to:

• Natural disasters
• Strikes
• Epidemics or pandemics
• Transportation disruptions
• Political unrest

Government-imposed restrictions

12.2 In such events, shipping timelines may be extended without prior notice.

13. Ownership & Risk

13.1 Ownership of the product transfers to the customer once the order is delivered to the registered address.

13.2 Risk of loss or damage passes to the customer upon delivery.

14. Customer Support

For any shipping-related queries, customers may contact:

Email: info@electio.in
Address:  202 A – Wing, Naman Midtown, Senapati Bapat Marg, Prabhadevi West, Mumbai 400013 
Support Hours: Mon To Sat 10.00am to 7.00pm

Our team will respond within 24–48 working hours.