Shipping & Delivery Policy

Last updated: 24 September 2026

This Shipping & Delivery Policy explains how orders placed on www.electio.in are processed, shipped and delivered. The Website is operated by Electio Trading Private Limited (CIN U46491MH2022PTC392814) (“Electio”, “we”, “us” or “our”). It should be read together with our Terms and Conditions and Refund, Return & Cancellation Policy.

At a Glance

Order processing	1–3 business days
Delivery within Mumbai	1–3 business days after dispatch
Delivery elsewhere in India	3–7 business days after dispatch
International delivery	7–21 business days after dispatch, subject to customs
Shipping charges	Shown at checkout before payment
Tracking	Sent by email, SMS or WhatsApp once dispatched
Damage or missing items	Report within 24 hours of delivery, with an unboxing video and photos

1. General

1.1 All orders are subject to product availability, verification of customer details and confirmation of payment.

1.2 Delivery timelines shown on the Website or given by customer support are estimates and are not guaranteed. Business days are Monday to Saturday, excluding public holidays.

1.3 Orders placed on Sundays or public holidays are processed on the next business day.

1.4 Each order is shipped separately and cannot be combined with another order. Where an order contains items from different stock locations, it may arrive in more than one package at no extra cost to you.

2. Order Processing

2.1 Orders are usually packed and dispatched within 1–3 business days of payment confirmation.

2.2 Bulk orders, pre-orders, and customised or made-to-order items may take longer. The expected dispatch time will be shown on the product page or communicated to you.

2.3 If dispatch is delayed beyond the stated time, we will inform you by email or phone.

3. Delivery Methods and Timelines

3.1 We ship through reputed courier and logistics partners. The courier is chosen based on your location and the product.

3.2 Estimated delivery times after dispatch:

Destination	Estimated time
Within Mumbai	1–3 business days
Rest of India	3–7 business days
Remote areas, North-East India, Jammu & Kashmir, islands	Up to 10 business days
International	7–21 business days, subject to customs clearance

3.3 Deliveries may be delayed by weather, courier network issues, strikes, natural disasters, government restrictions or other events beyond our control (see Section 12).

3.4 If your pin code is not serviceable, we will inform you and cancel the order with a full refund.

4. Shipping Charges

4.1 Shipping charges are calculated at checkout based on the product’s weight, dimensions and delivery address, and are shown to you before you pay.

4.2 International orders: customs duties, import taxes and clearance fees charged by the destination country are payable by the customer on delivery. These are set by customs authorities and are not included in our prices or shipping charges.

5. Order Tracking

5.1 Once your order is dispatched, you will receive the courier name and tracking number by email, SMS or WhatsApp.

5.2 Tracking information may take up to 24 hours to appear on the courier’s website.

5.3 If tracking has not updated for more than 3 business days, please contact us and we will follow up with the courier.

6. Shipping Restrictions

6.1 Some products, such as items containing batteries, liquids or fragile goods, may not be shippable to certain locations or internationally.

6.2 If an order cannot be shipped because of legal, safety or courier restrictions, we will cancel it and issue a full refund.

7. Failed Delivery Attempts

7.1 The courier will usually attempt delivery up to three times. If you are unavailable, cannot be reached, or refuse delivery without valid reason, the parcel will be returned to us.

7.2 When a parcel is returned to us:

• we can re-ship it once you confirm your details; re-shipping charges will apply; or
• we will refund the order amount minus the original and return shipping charges.

7.3 If a parcel is returned because it was damaged or the courier failed to attempt delivery, no charges will apply to you.

8. Damaged, Defective or Missing Items

8.1 Please check the outer package at delivery. If it is visibly damaged, opened or tampered with, you may refuse it or note the damage with the delivery agent.

8.2 Report any damaged, defective, wrong (including wrong size or colour) or missing item to contact@electio.in within 24 hours of delivery.

8.3 A continuous unboxing video is required, starting from the sealed package with the shipping label visible until the product is fully unpacked, along with clear photos of the product, the outer packaging and the shipping label. Claims reported after 24 hours, or without an unboxing video and photos, will not be eligible for return, replacement or refund.

8.4 After verifying your claim, we will replace the product, send the missing parts, or issue a full refund, as set out in our Refund, Return & Cancellation Policy. We do not accept change-of-mind returns.

9. Lost or Delayed Parcels

9.1 If your parcel has not arrived within 7 business days after the estimated delivery date, please contact us. We will open an investigation with the courier.

9.2 If the courier confirms the parcel is lost, or the investigation is not resolved within 15 business days of your complaint, we will send a replacement or issue a full refund, at your choice.

9.3 Please cooperate with any courier investigation, for example by confirming non-receipt in writing.

10. Address Accuracy

10.1 Please provide a complete and accurate address, including house or flat number, street, landmark, pin code and a working mobile number.

10.2 We are not responsible for delays, failed deliveries or returns caused by an incorrect or incomplete address, wrong pin code or unreachable phone number provided by you. Section 7 applies in such cases.

11. Change of Delivery Address

11.1 You can request a change of delivery address by emailing contact@electio.in before the order is dispatched. Address changes are subject to serviceability and do not allow cancellation of the order.

11.2 Once dispatched, the address cannot be changed.

11.3 If the parcel is delivered correctly to the address you provided, we cannot offer a replacement or refund if that address was wrong.

12. Force Majeure

We are not liable for delays or failure to deliver caused by events beyond our reasonable control, including natural disasters, floods, epidemics, strikes, riots, transport disruptions and government restrictions. Delivery timelines may be extended in such cases. If delivery becomes impossible, we will cancel the order and issue a full refund.

13. Ownership and Risk

Ownership of the product, and the risk of loss or damage, passes to you when the product is delivered to your shipping address. Until then, the risk stays with us.

14. Customer Support

Electio Trading Private Limited

202, A-Wing, Naman Midtown, Senapati Bapat Marg, Prabhadevi West, Mumbai, Maharashtra 400013 Email: contact@electio.in | Phone: +91 98197 95555 Monday to Saturday, 10:00 AM – 7:00 PM IST

We respond to queries within 24–48 working hours. If your concern is not resolved, you may contact our Grievance Officer, whose details are in our Terms and Conditions.