Refund, Return & Cancellation Policy

Last updated: 24 September 2026

This policy explains how you can cancel an order and when you can return a product for a replacement or refund on www.electio.in, operated by Electio Trading Private Limited (“Electio”, “we”, “us” or “our”). It should be read together with our Shipping Policy and Terms and Conditions.

At a Glance

Order cancellation by customer	Not accepted once the order is placed
Returns accepted	Only for items that arrive damaged, defective, incomplete, or in the wrong product, size or colour
Deadline to report	Within 24 hours of delivery, with an unboxing video and photos
Change-of-mind returns	Not accepted
Refund credited	Within 5–7 business days of approval, to your original payment method

1. Order Cancellation

1.1 Cancellation by you

Once an order has been placed and payment confirmed, it cannot be cancelled by the customer. Please review your order, including product, size, colour, quantity and delivery address, before making payment.

1.2 Cancellation by us

We may cancel an order if the product is out of stock, the price or product information was listed incorrectly, the delivery address is non-serviceable, payment verification fails, or we suspect fraud. You will be informed by email or SMS and refunded in full.

2. No Change-of-Mind Returns

We do not accept returns, exchanges or refunds because you have changed your mind, no longer need the product, selected the wrong size or colour yourself when ordering, or are unhappy with a product that matches its description. Please check product details, size charts and specifications carefully before ordering.

3. Damaged, Defective, Wrong or Missing Items

A return is applicable only if the product you receive is:

• damaged in transit;
• defective or not working;
• a different product from the one you ordered;
• in a different size or colour from the one you ordered; or
• missing parts or accessories.

3.1 Report within 24 hours

Email contact@electio.in within 24 hours of delivery, with:

• your order number;
• a continuous unboxing video, recorded from the sealed package with the shipping label visible until the product is fully unpacked;
• clear photos of the product (showing the damage, defect, or the size or colour label), the outer packaging, and the shipping label.

3.2 Claims reported after 24 hours, or without an unboxing video and photos, will not be eligible for return, replacement or refund.

3.3 What happens next

After reviewing your photos, we will, at no extra cost to you:

• send a replacement of the product you ordered, in the correct size and colour; or
• send the missing parts or accessories; or
• if a replacement is not available, issue a full refund, including any shipping charges you paid.

3.4 Returning the item

If we need the item back, we will arrange reverse pickup where available. If pickup is not available at your pin code, we will reimburse reasonable return shipping costs against a receipt. The product should be returned with all accessories, tags and original packaging.

3.5 Defects that appear later

Manufacturing defects that appear after the 24-hour window (for example, an electronic item that stops working after some use) are covered by the manufacturer’s warranty where applicable. We will help you contact the brand or its authorised service centre and share your invoice.

4. Refunds

4.1 Where a refund is approved, it is processed to your original payment method (card, net banking, UPI or wallet) through our payment gateway, CCAvenue. The amount is usually credited within 5–7 business days of approval. The exact time depends on your bank or card issuer.

4.2 If a returned item is found to be used, damaged by the customer, or missing parts it originally shipped with, the claim may be rejected and the item sent back to you.

4.3 If you have not received an approved refund after 7 business days, check with your bank first, then write to us with your order number and we will share the refund reference number.

4.4 Failed payments: if money is debited but no order is created, it is normally reversed automatically by your bank. If not, email us with the transaction date and reference, and we will refund it within 7 working days of verification.

5. Contact and Return Address

Electio Trading Private Limited

202, A-Wing, Naman Midtown, Senapati Bapat Marg, Prabhadevi West, Mumbai, Maharashtra 400013 Email: contact@electio.in | Phone: +91 98197 95555 Monday to Saturday, 10:00 AM – 7:00 PM IST

If you are not satisfied with how your request was handled, you may contact our Grievance Officer, whose details are in our Terms and Conditions.

Nothing in this policy affects your statutory rights under the Consumer Protection Act, 2019.