Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Electio Trading Private Limited (CIN U46491MH2022PTC392814) (“Electio”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit www.electio.in (the “Website”) or buy from us.

We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them. By using the Website, you agree to the practices described here.

1. Information We Collect

Information you give us

Identity and contact details: name, email address, mobile number.
Delivery and billing details: shipping and billing address, pin code, and GSTIN if you request a GST invoice.
Account details: username and password (stored in encrypted form) if you create an account.
Order details: products purchased, order value, order history, returns and refund requests.
Communications: messages, emails, unboxing videos, photos and other material you send us when contacting support or raising a claim.

Information collected automatically

IP address, browser type, device information, pages visited, and time spent on the Website.
Cookies and similar technologies (see Section 6).

Payment information

Payments are processed by our payment gateway, CCAvenue (Avenues India Private Limited). We do not collect or store your card number, CVV, expiry date, net-banking credentials or UPI PIN. You enter these directly on CCAvenue’s secure, PCI-DSS compliant payment page. We receive only limited transaction details from CCAvenue, such as the transaction reference, amount, payment status and payment method type.

2. How We Use Your Information

We use your personal data to:

process, confirm, ship and deliver your orders;
send order confirmations, invoices, shipping and tracking updates by email, SMS or WhatsApp;
handle cancellations, returns, replacements, refunds and warranty support;
respond to your queries and complaints;
prevent fraud, verify payments and protect the security of the Website;
respond to chargebacks and payment disputes;
comply with legal, tax and accounting obligations, including GST;
improve the Website and our products;
send you offers and updates, only if you have opted in. You can unsubscribe at any time using the link in the message or by writing to us.

3. Legal Basis and Consent

We process your personal data on the basis of your consent, which you give when you place an order, create an account or contact us, and for legitimate uses permitted by law, such as fulfilling an order you requested or complying with legal obligations. You may withdraw your consent at any time by writing to our Grievance Officer. Withdrawal does not affect processing already carried out, and we may be unable to fulfil pending orders without the data needed to deliver them.

4. Who We Share Your Information With

We do not sell or rent your personal data. We share it only as needed with:

Payment gateway and banks: CCAvenue, acquiring banks and card networks, to process payments, refunds and chargebacks.
Courier and logistics partners: your name, address and phone number, to deliver your order.
Communication service providers: SMS, email and WhatsApp providers, to send order updates.
Technology providers: website hosting, e-commerce platform and IT service providers who operate the Website for us.
Professional advisers: auditors, accountants and lawyers, where necessary.
Government and regulatory authorities: where required by law, court order or a lawful request.

Our service providers may use your data only to perform services for us and must keep it secure.

5. Data Security

We use reasonable security practices, including SSL/TLS encryption on the Website, restricted access to personal data, and secure storage, in line with the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. No method of transmission over the internet is completely secure, but we work to protect your information and will notify you and the relevant authorities of a personal data breach as required by law.

6. Cookies

We use cookies to:

keep items in your shopping cart and keep you logged in;
remember your preferences;
understand how visitors use the Website so we can improve it.

You can block or delete cookies in your browser settings. Some features, such as the cart and checkout, may not work without them.

7. Data Retention

We keep your personal data only as long as necessary for the purposes above. Order and invoice records are retained for the period required by tax and accounting laws. Account data is kept until you ask us to delete your account. Support communications and claim evidence are kept until the claim is closed and any related dispute period has passed.

8. Your Rights

Subject to applicable law, you have the right to:

access a summary of the personal data we hold about you;
correct inaccurate or incomplete data, or update it;
erase your personal data, except where we must keep it by law;
withdraw consent for processing based on consent;
nominate another person to exercise your rights in the event of your death or incapacity;
raise a grievance with us and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, write to our Grievance Officer (Section 11). We may need to verify your identity before acting on a request.

9. Children

The Website is intended for adults. We do not knowingly collect personal data from anyone under 18 without verifiable consent from a parent or legal guardian. If you believe a child has provided us data without such consent, please contact us and we will delete it.

10. Third-Party Links

The Website may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

11. Grievance Officer

If you have any questions, concerns or complaints about how we handle your personal data, please contact:

Email	contact@electio.in
Phone	+91 98197 95555
Address	Electio Trading Private Limited, 202, A-Wing, Naman Midtown, Senapati Bapat Marg, Prabhadevi West, Mumbai 400013

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date. Significant changes will be notified on the Website or by email.

13. Contact Us

Electio Trading Private Limited

Registered office: Shop No. C-18, Ground Floor, Balgovind CHS Ltd, Manorama Nagarkar Marg, Taikalwadi, Mahim, Mumbai 400016 Corporate office: 202, A-Wing, Naman Midtown, Senapati Bapat Marg, Prabhadevi West, Mumbai 400013 Email: contact@electio.in | Phone: +91 98197 95555